FAQ

FREQUENTLY ASKED QUESTIONS

PLACING AN ORDER WITH PRETTY

 HOW CAN I REACH SOMEONE REGARDING MY ORDER?
Please e-mail prettyfitsall@gmail.com regarding your online order.  Please have either your order number or the e-mail address used to place the order ready.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards, PayPal,  Google Pay, Shop Pay, Apple Pay, and Pretty Gift Cards.
WILL I BE CHARGED SALES TAX?
Pretty Everyday Day Jewelry is based in Los Angeles, California. All shipments with a California address will be charged a sales tax onto your total order.
PRE ORDERING ITEMS

All items available for Pre Order will have their listed "Shipping Begins" date below the Pre Order button on the product page. Please note that if you have an order that contains Pre Order and non Pre Order items shipment of your in stock items will be held until your pre-order items are available for Shipping. To check current shipping date on pre order items, click on your pre order style and look at listed ship date below Pre Order button.

If you need your in stock items sooner, we recommend placing 2 separate orders.

SHIPPING INFORMATION

HOW LONG UNTIL I RECEIVE MY ORDER?

We strive to ship your orders out within 24 hours of purchase. But please allow 2-3 business days in some cases including during holiday season, promotions, or sales. Once your order has shipped, you will receive a shipping notification via email with a link to track your order. Also, be sure select a delivery method that will allow your item to be delivered in a fast and timely manner. 
WHAT ARE MY SHIPPING OPTIONS?

We offer shipments through UPS or United States Postal Service(USPS). You may select your shipping method at time of check out.  Please use our shipping calculator at checkout to see your shipping rate. Enter your shipping info during checkout to see the options for shipping in your area. All items are shipped from our Los Angeles, California.
DO YOU SHIP INTERNATIONALLY?
Not yet.

RETURNS, EXCHANGES, AND REFUNDS

WHAT IS YOUR RETURN POLICY? 
If you are not completely in love with your new jewelry, you can return the unworn piece back to us in it's original packaging for a full refund within 14 days from order delivery. We provide easy, hassle free returns through our return center, the best part is, the returns are free! 
 
Please note that all items listed at a reduced price within our Sale Collection and any items marked as Final Sale are not eligible for return.
 
Once the return request is processed and approved through our return center, you will receive a pre-paid label via email. Please allow up to 2 business days to approve your return. Once we receive your package back at our studio, we will issue your refund in the original amount paid back to your original method of payment. 
 
When returning your merchandise, please pack unworn items in their original packaging.